Terms And Conditions

Ordering Online

Placing an order online is a simple process.

• Choose from our selection of bouquets, select your delivery date, size and add in your card message. Then click the 'Add To Bag button'.

• You can either keep browsing or go straight to checkout. At checkout you will be asked for your email and to agree to our 'terms and conditions'. Then click the 'Checkout' button.

• This will then take you to our Shipping and Delivery page where you will submit the recipents name, delivery address and contact number.You will then be taken to the payment method through World Pay secure page.

• Once your order is placed you will receive an email confirmation.

 

The images on our website are of our own work and are typical examples of our designs and are not specific to what will be sent but will be as similar to the images as possible. For specific requests we ask that you call us at the shop to place your order.

 

Flowers are a fresh, seasonal product and so Floren Studio reserves the right to subsitute flowers, if neccessary, for an alternative of equal or greater value and quality.

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If you wish to make changes to your order please call the shop on 01392 680281 . We will always do our best to make last minute changes for you but we can only guarantee changes made 24 hours in advance. We are unable to make changes to orders that have already been dispatched.

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During peak season (Valentines and Mothers Day) we are unable to guranteet to make changes to orders with 48 hours of the delivery date.

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We cannot gurantee that an order can be cancelled. Cancellations will be made at the disgreaion of Floren Studio. Please call the shop on 01392 680281 . If flowers have been brought or set aside for your order it cannot be cancelled. Flowers are perishable goods and therefore cannot be resold.

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Payments

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Online payments are made through World Pay.

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Deliveries

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All of our deliveries are contact-free. We will place the order on the recipients doorstep, knock and step away. Our delivery team will wash their hands between deliveries and will be wearing a mask.

 

Our delivery team endeavour to deliver to the recipient, however if no one is home a calling card is left with details of where the flowers have been left. This would either be in a safe place or with a neighbour, if they are willing to take repsonibilty for the delivery. If either of those options are not possible we will return the flowers to the shop and redeliver them once we have contacted the recipent or they can be collected by the recipent. We can only try to deliver flowers twice.

 

In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the acceptance of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

 

Where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere. If we have difficulty delivering the good to the recipient we have the right to contact the recipient using the details you provide on the order form.

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We are unable to offer timed deliveried except for wedding and funeral orders.

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Same-day delivery- For same day delivery please order before 12pm, Monday - Saturday. We deliver locally Monday -Saturday.

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Nationwide delivery - Please order by 12pm for next day nationwide delivery. Nationwide delivery is available Tuesday - Friday. On delivery a signature is required, so please ensure the recipient is at the address. We cannot offer refunds when delivery cannot be made due to recipient not be in.

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Wedding Deposits

 

A non-refundable deposit of 20% is required to secure your wedding date. Your date will be not be secured without a deposit. Payments can be made via bank transfer, debit/credit card. Credit card transactions will have a 2% charge applied of the total amount. For specific wedding terms and conditions please see your bespoke purposal.

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Complaints

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Complaints should be made via email or phone with details of your order including the name and address of the reciepent. Complaints need to be made within 24 hours and include photographic evidence if required. We will investigate your complaint and when found genine, you will be offered a replacement or refund depending upon the nature of the complaint.

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